we're always looking for awesome team members
We’re big on making friends. Do you have a shop or restaurant and you’d like to offer your customers a premium ice cream? Reach out, we’d love to chat!
Scooper
Join our scoop shop! We are located in the vibrant neighborhood of Garfield, in Pittsburgh’s east end. We are looking for folks who can scoop with a smile and ensure a positive and fun customer experience. Staff is expected to ask questions and be curious about the ice cream, the process and ingredients, customers want to know!
Benefits:
- Free ice cream on shift
- Employee discount on scoops and merch
- Hourly starts at $10 + Tips. Tip share between $9-$13/hr. based on data since Nov. 2025.
- Handle all aspects of sales: Guiding the customer experience through product knowledge and understanding of current offerings, offering samples, scooping with accurate portion control, preparing other items like sundaes and floats, and processing register transactions.
- Greeting customers warmly and answering questions about products, ingredients, ice cream making process and partnerships.
- Follow trained standard operating procedures including cleaning, product rotation and stocking.
- Keep a clean work environment both behind the counter and in the customer space.
- Demonstrate proper cash handling.
- Comply with health, safety, and sanitation guidelines.
- Demonstrate ability to update the menu.
- Learn and address any quality issues
- 18+ and legally allowed to work in the US
- Reliable transportation or mode of transportation
- Ability to lift 30lbs+
- Ability to stand for long periods of time and perform physically demanding tasks in tight quarters.
- Flexible scheduling including weekend and night shifts.
Baker/Ice Cream Maker – Daylight
BAKER/ICE CREAM MAKER FT and PT Positions Available
We are looking for a few new team members! The position is full time OR part time baker/ice cream maker in our production kitchen. We are also open to PT availability. We are looking for someone who shares a production mindset and the vision of well sourced ingredients treated with care. We are not public facing. Serve safe certification is a plus.
The ideal person has experience in baking and pastry, is dependable, self-motivated, detail oriented and self-sufficient. Once trained the position is self-directed. Must be able to lift 50# and have reliable transportation. You must want to work in food, possess strong critical thinking skills, be comfortable communicating with staff and management. Must be able to receive feedback/criticism in a positive and productive way.
We are looking for someone to learn all aspects of the process in our scratch kitchen. From prep, ice cream flavorings (curds, candies, sauces, process fruit) to baking, ice cream making and packaging/order fulfillment.
***Our kitchen operates Monday - Friday, daylight hours, 3 paid sick days, 5 PTO days, earned holiday pay, vision and dental, supplemental insurances .***
FT Benefits after 90 days:
- Vision/Dental/Supplemental insurances covered
- Free cookies and ice cream!
- Earned holiday pay, select holidays off and eligible for pay
- 5 PTO days
- 3 Sick days
- Share in scoop shop tip pool
Please send your resume with relevant work experience and tell us why you're interested in working at Leona's Ice Cream. Contact us at leonasllc@gmail.com
- Prepare ice cream bases, dough, baking, candy making and spin ice cream according to the daily Production Schedule.
- Operate ice cream machine to manufacture ice cream.
- Bake cookies/cakes and the produce mix-ins, such as fudge, lemon curd, cookie dough, caramel, fruit compotes, cookies, brownies, etc.
- Wrap and package pints and sandwiches at production levels.
- Follow recipe and production protocol precisely. Measure all ingredients as specified and prep ingredients for production. Ask questions when unclear!
- Quality check ingredients and finished product. Immediately report any deviations from standard.
- Maintain a clean and organized workspace.
- Exercise appropriate time management and ensure all duties are completed in a timely manner.
- Comply with all Food Safety standards and follow Good Manufacturing Practices while handling food products and equipment.
- Complete and file daily production logs.
- Always be on the lookout for ways to improve efficiency and prevent food waste.
- Perform repetitive tasks through entire shift while maintaining time management targets.
- Willingness to jump in and assist with other general tasks of all kinds as they arise.
- Complete daily cleaning tasks and periodic deep cleaning tasks.
- Perform other duties as assigned by leads and managers.
- You must be able lift 50 lbs. and withstand working in a hot kitchen environment
- 1+ year experience in baking/pastry role with positive track record
- Serve safe certified preferred
- Demonstrate ability to effectively work independently as well as a team setting
- Ability to independently manage multiple projects and tasks at once and effectively prioritize in a fast-paced work environment to meet tight deadlines
- Aptitude to learn fast and a desire for new information
- Flexibility to quickly adapt to new information
- Strong organizational skills with attention to detail
